Frequently Asked Questions

Expert answers to your questions about luxury timepieces and fine jewelry.

Does Long's Jewelers offer free shipping?

Yes, we offer complimentary insured ground shipping on all domestic orders over $500. For security, an adult signature is required upon delivery.

What is your return policy for online purchases?

We accept returns within 14 days of delivery for a full refund, provided the item is in its original, unworn condition with all security tags and packaging intact.

Are the diamonds at Long's ethically sourced?

Absolutely. Long's Jewelers is committed to ethical sourcing and only purchases diamonds from suppliers who adhere to the Kimberley Process, ensuring they are conflict-free.

Can I have my jewelry appraised at your stores?

Yes, we have certified gemologists on staff who provide professional appraisal services for insurance, estate, or resale purposes at any of our retail locations.

Do you offer financing options for larger purchases?

We offer several flexible financing plans through our partners, including interest-free options for qualified buyers to help make your dream purchase a reality.

How do I care for my luxury watch or fine jewelry?

We recommend bringing your pieces in for a complimentary cleaning and inspection every six months. Avoid exposing jewelry to harsh chemicals or extreme temperatures.